General Manager - Late night

iQ is one of the UK's biggest providers of student accommodation, committed to giving over 37,000 students in 86 sites across 29 UK cities their ‘Best Year Yet’. About the roleAs a General Manager (GM), you take the lead of our busy buildings. You balance operational excellence with commercial performance, keeping the building safe and compliant, shaping the resident experience, and driving results through strong decision‑making. You’re comfortable switching between big‑picture planning and hands‑on support, doing whatever’s needed to keep things running like clockwork. You won’t be doing it alone, we’ll give you the tools, training and support you need to grow, so you can be the best you can be here at iQ. Managing budgets, reviewing financial processes and collaborating with Credit Control Monitoring performance, analysing market trends and maintaining university partner relationshipsDriving NPS, Google reviews and converting opportunities Recruiting, onboarding, developing and coaching the team to ensure they are fully equipped to deliver the best customer service across hours of operation Running regular check‑ins, performance reviews, and coaching sessions with the teamTaking ownership of all health & safety responsibilities and coordinating audits, inspections, compliance actions, risk assessments, and incident reporting Reviewing feedback, resolving complaints and being the main point of escalation resolution at siteAlways looking for opportunities to improve the site operation and challenging the status quoLiaising with contractors and support teams ensuring a #NoCompromise approach is adoptedOwning the site balanced scorecard, tracking KPIs, monitoring satisfaction scores and driving improvements You'll have some team / building management experience, but that could be in a hotel, gym or restaurant for example, however, we're much more interested in your people skills, personality and drive to succeed.Working hoursOur residents come first, so rotas are designed around their needs.You’ll work opposite shifts to the Assistant Manager. You’re responsible for building the rota for the full team and publishing it at least six weeks in advance.Shifts may vary across a six‑week pattern, and you’ll work within our site hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.