Junior Insurance Systems & IT Support Assistant

An insurance firm in the West Midlands is looking for a motivated individual to join their team. The Junior Insurance Systems & IT Support Assistant will provide first-line technical support across business systems while supporting data security, compliance, and core insurance operations. This entry-level role is ideal for someone looking to begin a long-term career in IT within the financial services or insurance sector. KEY DUTIES * Provide first-line support for hardware, software, and internal insurance systems (e.g. policy administration systems, CRM platforms), diagnosing and resolving common user issues * Assist staff with access to systems, including password resets, user account setup, and permissions management in line with data protection policies * Support the monitoring of cyber security and data protection practices, identifying potential risks and escalating concerns in line with FCA and GDPR requirements * Assist with maintaining secure handling of sensitive client data, ensuring compliance with internal policies and regulatory standards * Support routine system checks and basic troubleshooting of network and office-based technology * Help maintain accurate records of IT support queries, system updates, and issue resolutions * Assist with onboarding new employees by setting up IT equipment and system access CANDIDATE REQUIREMENTS * Strong problem‑solving and diagnostic skills. * Clear communication skills * An interest in IT systems, data security, and how technology supports business operations