Sexual Health Administrator University Hospitals Bristol and Weston NHS Foundation Trust

Job Overview

Yuno Sexual Health provides specialist integrated sexual health services in the Bristol, North Somerset and South Gloucestershire (BNSSG) area. We are recruiting a Band 3 Sexual Health Administrator for 23.5 hours per week.

Shift schedule:

• Monday: 08:45-17:00
• Wednesday: 09:45-18:15 (Weekly Portishead clinic)
• Thursday: 10:45-19:00

Responsibilities

• Liaise with other departments to develop positive and co operative working relationships.
• Respond to upset, potentially angry members of the public in a calm and professional manner, understanding role limits and when to seek support.
• Provide polite, courteous and responsive customer service and maintain professionalism to positively reflect the department.
• Answer the telephone, make appointments, deal with queries relevant to the service, take accurate messages, record details and pass on to the appropriate team/individual in a timely manner.
• Provide a calm and friendly welcome to visitors, patients, staff and service users, using a caring and professional approach.
• Use a computerised system to book appointments and complete associated processes.
• Process and update all relevant documentation where appropriate, using computerised systems, providing records and information as requested.
• Perform photocopying, filing, scanning, record keeping, plus other general office duties as and when required.
• Manage and process patient referrals and medical correspondence effectively and timely.
• Manage own time effectively, prioritising own workload to meet competing demands.
• Deal with various enquiries via phone, face to face, fax, email or mail from GPs, consultants, specialist nurses, relatives, patients, medical staff and external organisations.

Employment Context

The post holder will be joining a small team at our clinic based in Weston General Hospital and will also work at our community clinic based in Portishead (temporarily being held at Weston General Hospital).

Equal Opportunities

UHBW is an equal opportunities employer committed to diversity and safeguarding the welfare of children, young people and vulnerable adults.

This advert closes on Friday 29 May 2026.