Markets Support Analyst

Trade Support Analyst – Operations

Location: London

Role Description

An excellent opportunity has arisen; it is a high‑visibility role on the trading floor within the Equities business to join the Front Office Control team, giving exposure to global markets and senior stakeholders. This is a critical front‑office support role within a dynamic equity trading environment, providing real‑time trade and lifecycle support across cash equities markets. The role acts as a central coordination point between Trading, Sales, Operations, Compliance, and external stakeholders, ensuring seamless trade execution, effective risk management and timely issue resolution across the full trade lifecycle.

Responsibilities

• Provide daily support to cash equity and sales traders across UK, Europe and Emerging Markets (cash, DMA, DSA, portfolio desks)
• Deliver Fidessa trading system support (intra‑day and post‑trade)
• Manage trade allocations and bookings for client and internal activity
• Investigate and resolve trade queries, breaks and P&L discrepancies
• Act as a key escalation point for operational and trading issues
• Drive process improvements, efficiency gains and control enhancements
• Support regulatory initiatives and project testing within the equities space
• Liaise with Compliance, Operations, Middle Office and Corporate Actions teams
• Assist with corporate actions and dividend processing

Skills & Experience

• Equities trade support / middle office experience (buy‑side or sell‑side)
• Solid cash equities product knowledge
• Proven experience with Fidessa
• Advanced Excel skills; familiarity with Bloomberg/Reuters
• Thorough understanding of trade lifecycle, allocations and booking processes
• Demonstrated risk awareness and issue escalation capability

Additional Skills

• Attention to detail and accuracy
• Analytical and problem‑solving skills
• Ability to perform under pressure in a fast‑paced environment
• Clear communication skills, including executive‑level summaries
• Team‑oriented with the ability to work independently
• Highly adaptable and organised

Qualifications and Experience

• Degree (or equivalent) in a relevant discipline
• Experience in equities trade support or front‑office control environment

Benefits

• Private healthcare for you and your family, plus an annual health screen (option to purchase a screen for your partner)
• Competitive pension plan, life assurance and group income protection cover if you become unable to work due to disability or health reasons
• 20 days of backup childcare (including virtual tutoring) and 20 days of backup adult care per annum
• Ability to change core benefits and choose a variety of flexible benefits such as a wellbeing account, travel insurance and critical illness coverage
• Use of a flex fund towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities directly through payroll, with the bank matching contributions
• Access to an Arts & Culture corporate membership programme with discounted entry to major UK and Irish cultural institutions
• Opportunity to give back to the community, develop new skills and work with new groups of people by volunteering locally

Equal Opportunity Statement

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio‑economic background, responsibilities for dependants, physical or mental disability.