Customer Service Representative - Lloyds Banking

CUSTOMER SERVICE EXPERT OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign. Job Type: Full Time – Permanent Working Hours: 40 hours per week (including training) ~ Operational hours after training - We require full flexibility between 07: Monday - Sunday ~ Training: 2 weeks based in Glasgow, City Park. ~ Training hours 09:00am – 18:00pm Monday – Friday  ~ First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. 1 year telephony experience in handling inbound telephone calls - please ensure you upload your CV when requested at the time of your application. A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others.  Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Perks at Work – Savings Discounts / Free Online ...