2nd / 3rd Line Support Engineer

2nd / 3rd Line Engineer Saffron Walden Perm Up to £45,000pa Job description Due to increased growth, we're looking for an enthusiastic and ambitious engineer to join our 2nd / 3rd line team. Your role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets and deal with escalations within the helpdesk. This role will also involve pre-sales, site audits, implementations and escalations We are looking for someone with solid IT knowledge, with experience and understanding working on a helpdesk, this should also include: * Ticket systems and data entry * Monitoring systems and remote access * Good verbal and written communication skills with a customer focused attitude. * PC/Laptop hardware and the ability to identify different components and replace them. * Strong Microsoft 365 knowledge, including Active Directory, Office, Exchange and Azure * Windows operating systems, how to install them and how to troubleshoot most issues. * Server and Infrastructure knowledge * Networking and network hardware. * At least 3 year of experience working on a helpdesk. * Full UK driving license and use of a car when required preferable