Helpdesk Coordinator

Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds. Hours – Wednesday, Thursday, Friday – 08:30 – 17:00 (30-minute break) The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients’ properties. Key Responsibilities/Accountabilities * To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email * Log all reported Issues onto our in-house Fix Flo system * Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s * Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard * Chase above where needed to ensure they meet our issued KPI’s * Work with finance team to ensure matchup between Issue References and PO’s * Assist to manage awarded project works from instruction to practical completion * Ensuring complaints are escalated to the appropriate manager * Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements * First point of contact for third party vendors regarding operational issues Key Skills * Excellent customer service skills * Experience within a busy helpdesk/customer service/call centre environment * Excellent Microsoft Office skills