Charges Advisor

Hourly rate: £14.13 Working hours: 37 Monday-Friday Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days Contract: 3 months Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman EnquiryWhat we're looking for: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recoveryFor more information or to process your application, please apply now