Executive-Level Complaints Specialist

Sky

ScreenedHybrid

Livingston, Scotland

Posted 3 days ago

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About the role

Sky is seeking a Customer Priority Specialist in Livingston to manage complex customer complaints, including high-impact escalations. You will provide empathetic solutions while adhering to company policies, ensuring fair resolutions.

Ideal candidates will have strong customer service experience, management of escalated complaints, and excellent problem-solving skills. The role includes hybrid working flexibility, allowing for 2 office days a week.

Benefits include a pension package, private healthcare, and discounts on Sky products.

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