Insurance Claims Advisor

Insurance Claims Advisor Location : Office based - Peterborough Hours : Monday - Friday 08:45 -17:15 Salary : £26k Essential: To apply you must have work experience from an insurance company Working in a small, professional team, you will bring excellent communication skills based on your employment experience. Responsibilities for this position: * Work proactively to process claims by contact with the client and the Medical Service Providers * Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims * Developing a good relationship with all clients by providing a personal service * Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim * Be able to account for actions relating to claims by using methodical accurate data input methods * Listening to and understanding the individual needs of each customer * Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of health related claims * Take required actions to resolve potential and existing complaints, escalating where necessary. * Recording accurately all events / details and actions relating to specific individuals on the database. Ensuring copies of all documents and letters which are sent out/issued are retained on the client file * Working as a team member, supporting colleagues and the Company * Managing own workflow in a timely manner * Having an understanding of how the functions of the role interlink and benefit that of other roles Benefits • Attendance Bonus • Great Annual Leave Benefit including additional family days • Free Worldwide Multi Trip Travel Cover and discounted rate for family members • Cash benefits linked to Personal Accident, Life Cover and Critical Illness • Monthly Employee Rewards Scheme • Commitment to Employee Learning and Development • Access to Wellbeing Services and Discount Scheme • Free tea, coffee and fresh fruit