Front of House - Patient Coordinator

Join the Dr David Jack Clinic Team

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

We are looking for an exceptional Patient Coordinator to join our Edinburgh clinic team. This role plays a pivotal role in delivering the outstanding client experience for which Dr David Jack Clinic is known.

As the first person our clients meet and the last person they see before leaving, you will be at the heart of every stage of the patient journey, creating a warm, personalised, and seamless experience from initial enquiry through to post-treatment follow-up.

This is a unique opportunity for someone who is passionate about people, aesthetics, luxury service, and operational excellence.

Key responsibilities include:

• Delivering a world-class client experience and managing the full patient journey

• Supporting our doctors and aestheticians to ensure smooth daily clinic operations

• Managing appointments, enquiries, and clinic communications with precision and professionalism

• Upselling our in-house skincare line and treatment packages

• Supporting stock management, financial administration, and clinic processes

• Contributing to events, PR initiatives, and the continued growth of the business

We're looking for someone with:

Outstanding customer service and interpersonal skills

Experience in reception, front-of-house, hospitality, luxury retail, medical, or clinic environments

Exceptional organisational and communication abilities

Strong attention to detail and experience handling confidential information

A genuine interest in aesthetics, skincare, and luxury client care

Previous experience within an aesthetics clinic, medical practice, or luxury skincare environment would be advantageous.

This is a full-time position, including working every second Saturday and some evenings, with occasional evening and weekend event support as required. xwzovoh

If you thrive in a fast-paced, client-focused environment and would like to be part of our Edinburgh team, we'd love to hear from you.

To apply, please send your CV to with a cover letter outlining why you feel you are the right fit for the role.