Deputy General Manager

Deputy General Retail Manager (Designate)

Location: North London

This role supports the General Manager in delivering strong commercial performance, operational excellence, and a high-quality customer experience within a fast-paced, high-footfall retail environment. The position combines leadership, commercial ownership, and hands‑on operational management.

Key Requirements

• Deliver sales, margin, and KPI targets through effective trading and performance management
• Analyse performance data and implement actions to improve revenue and profitability
• Lead and maintain high standards of customer experience and service delivery
• Recruit, develop, and manage a high‑performing retail team
• Ensure effective rota planning aligned with trading needs and labour budgets
• Maintain operational compliance, including stock control, health & safety, and procedures
• Support daily store operations, including opening, closing, and issue resolution

Core Skills

• Strong retail management experience in a fast‑paced environment
• Commercial awareness with a track record of achieving targets
• Effective leadership and team development capability
• Excellent communication and organisational skills
• Problem‑solving and decision‑making under pressure
• Proficiency with retail systems (EPOS, reporting, stock management)
• Flexibility to work across peak trading periods, including weekends and evenings