Insurance Administrator

Insurance Administrator Location : Peterborough Salary : £25k Monday - Friday Insurance Administrator Responsibilities for this position: • Preparation of documents in regard to all new business agreements • Production of renewal documents, including any funding recommendations • Work proactively to process claims by contact with the client and the Medical Service Providers • Prepare and calculate monthly management fees • Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims • Developing a good relationship with all clients by providing a personal service • Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim • Listening to and understanding the individual needs of each customer • Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of health related claims • Take required actions to resolve potential and existing complaints, escalating where necessary. • Recording accurately all events/details and actions relating to specific individuals on the database. • Managing own workflow in a timely manner