Collections Exec

An exciting opportunity has arisen for a Collections Executive to join a growing financial services business. This role is ideal for someone with experience in collections, recoveries or credit control who is confident handling more complex arrears cases and negotiating positive outcomes with customers. The Role * Manage a portfolio of overdue customer accounts and work to recover outstanding balances. * Contact customers by phone and email to negotiate repayment arrangements. * Investigate customer circumstances using tools such as Companies House and other online resources. * Review customer financial information and recommend appropriate repayment solutions. * Maintain accurate records and update CRM systems with all account activity. * Escalate cases to legal recovery where appropriate after all recovery options have been explored. * Work towards weekly collections and recovery targets while ensuring a professional and compliant approach. What We're Looking For * Previous experience in Collections, Recoveries, Credit Control or Debt Management. * Confident handling difficult conversations and negotiating payment arrangements. * Strong investigative and problem-solving skills. * Excellent attention to detail and organisational skills. * Comfortable using CRM systems and Microsoft Office. * A proactive, resilient and customer-focused approach. Benefits * Bonus scheme * Private healthcare * Gym membership * Company pension * 25 days holiday plus bank holidays (increasing with service) * Excellent career progression within a growing financial services business If you're looking to join a growing organisation where you can develop your career within collections and recoveries, we'd love to hear from you. If intersted please give me a call on (phone number removed)