IT Apprentice

Description Reporting directly to the IT Lead, the IT Apprentice provides general support to all IT users in the business with a focus on user support, new starters and replacement machines. The following responsibilities should be read in conjunction with the IT Dept RASCI Matrix. The two documents distinguish which tasks are the full responsibility of the IT Apprentice and the tasks which require their assistance to the person responsible i.e. the IT Lead.  Key Responsibilities First line IT Support via phone, email, Teams and in person.  Create and manage user accounts across platforms including but not limited to Active Directory, Autodesk and Adobe. Supporting all current and future company accreditations involving IT. Carry out internal audits on software usage, user accounts, permissions and assets.  Maintaining and supporting all printers within the business.  Helping maintain an up-to-date IT asset system.  Setup, maintain and support all computers, printers, mobiles and tablets.  Help maintain and manage our mobile device management system. Help with all cyber security related tasks and/or projects.  Create, maintain and update file server shares and permissions. Support internal IT systems.  Help maintain and improve our cyber security posture.  Support WEEE disposal.  Create, update and maintain internal IT documentation  Support with leavers process.  Create and update internal scripts in Powershell, Batch and Bash. Assisting with Ethernet and fibre cable installations  Supporting VoIP phone systems and desk phones  Helping with user account setup, password resets and permissions Learning networking basics including routers, switches, Wi-Fi and firewalls  Core Values  Uphold and promote the Company’s Core Values – Care, Trust, Respect and Sustainability.   You may be required to undertake additional duties to those outlined above that are commensurate to the level of role you perform.  Skills, Knowledge & Expertise Desirable:  Level 2 or Level 3 IT qualification, such as:   BTEC Level 2/3 in IT / Computing  Level 3 Diploma in ICT  GCSEs including English and Maths  A-Level in ICT / Computer Science  Microsoft Certifications  Microsoft 365 Certified: Fundamentals  Microsoft 365 Certified: Modern Desktop Administrator Associate  MD-100 / MD-101 (Windows client and device management)   Technical Skills Evidence   Windows operating systems (Windows 10/11)  Microsoft 365 administration  Active Directory (password resets, account management)  Basic networking (TCP/IP, Wi-Fi setup, VPNs)  Troubleshooting PC hardware and peripherals  Printers, laptops, mobile device support  Ticketing systems / service desk platforms  Basic PowerShell knowledge (advantageous)  Experience:   Experience in a helpdesk or technical support environment.  Experience providing remote, telephone, and face-to-face support.  Job Benefits At Trant, we offer the opportunity for career development and progression within a professional working environment, and we strongly encourage employees to gain professional qualifications and fully support individuals on their journeys towards chartership. Work on complex, meaningful engineering projects Be part of a collaborative, multi-disciplinary team Strong pipeline of secured work and career progression opportunities Innovative environment with in-house design and manufacturing capability Long-term secured framework work Clear career development opportunities Strong safety and wellbeing culture Competitive salary and benefits package Our company benefits package includes. Competitive salary Company car or car allowance (some levels) Mentored support within our ‘Career Development Association’, to work towards chartership 24 days holiday (increasing with service) + 8 bank holidays Options to buy additional holiday via salary sacrifice Company Pension Scheme Flexible working based on a ‘core hours’ system 1 x Professional Membership paid annually Hybrid working Employee Assistance Program Free onsite parking Bike to Work Scheme Discretionary annual bonus Ready to take the next step in your planning career? Apply now and be part of something bigger