Housing Officer

Housing Officer – Birmingham Patch (Remote / Hybrid Considered) Contract: 6–12 Months (Temporary) We are currently partnering with a well-established Housing Association to recruit an experienced Housing Officer for a contract role covering the Birmingham area. This is an excellent opportunity for a driven and resident-focused housing professional who is confident managing tenancies and delivering high-quality housing services across a busy urban patch. Key Responsibilities * Manage a designated patch of tenancies, ensuring effective housing management from tenancy sign-up through to termination * Deal with a wide range of housing management issues including tenancy breaches, ASB, rent arrears, estate management, and neighbour disputes * Carry out tenancy visits, property inspections, and estate walkabouts (remote working with occasional site visits across Birmingham) * Investigate complaints and resolve tenancy-related issues in a fair, timely, and professional manner * Work collaboratively with internal teams, contractors, and external agencies including local authorities, police, and support services * Support tenancy sustainment and contribute to reducing evictions and tenancy failure * Maintain accurate case records and ensure compliance with housing legislation, policies, and procedures Key Requirements * Proven experience working as a Housing Officer, Neighbourhood Officer, or similar role within a Housing Association or Local Authority * Strong understanding of housing legislation, tenancy management, and best practice within the sector * Experience dealing with tenancy enforcement, ASB, and rent arrears (highly desirable) * Excellent communication, negotiation, and problem-solving skills * Ability to manage a busy caseload independently and prioritise effectively * Comfortable working remotely with occasional travel across the Birmingham patch * Immediate or short notice availability is highly desirable What’s on Offer * Flexible remote / hybrid working arrangement * Competitive contract opportunity * Initial 6–12 month assignment with potential for extension * Opportunity to work with a respected Housing Association and support communities across Birmingham