IT Support Engineer- SFIA 4

Venn group

Job title: IT Support Engineer (SFIA Level 4)

Salary: £45,000 - £60,000, depending on experience

Location: Gloucestershire

Clearance: No current security clearance required; however, candidates must be eligible to meet security clearance requirements.

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.

To qualify for clearance, you must hold a British passport and have lived in the UK permanently for 10 years (and have 10 years of travel history).

About the Role

We are seeking a proactive and customer-focused IT Support Engineer (SFIA Level 4) to join a growing team. This role typically represents the next step from a Junior Infrastructure Engineer position, providing an opportunity to develop technical expertise across Microsoft cloud technologies, endpoint management, infrastructure support, and cybersecurity.

Key Responsibilities

• Provide first- and second-line technical support for end users, resolving hardware, software, and connectivity issues.
• Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, and Entra ID.
• Assist with the deployment, configuration, and management of Azure resources, including virtual machines, networking, storage, and resource groups.
• Support endpoint management and device compliance using Microsoft Intune and Microsoft Defender.
• Monitor, maintain, and troubleshoot desktop, laptop, mobile device, and peripheral hardware issues.
• Assist in the implementation and administration of security controls within the Microsoft ecosystem, including Conditional Access, Defender, and Purview.
• Develop and maintain PowerShell scripts to automate routine administrative tasks and improve operational efficiency.
• Support networking services and troubleshoot issues relating to DNS, DHCP, TCP/IP, VPNs, and related infrastructure components.
• Document technical procedures, support activities, and system configurations.
• Work collaboratively with infrastructure, security, and project teams to deliver IT improvements and support business objectives.

Skills and Experience

Essential

• Experience administering Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, and Entra ID.
• Working knowledge of Microsoft Azure fundamentals, including virtual machines, networking, storage, and resource management.
• Experience with endpoint management solutions such as Microsoft Intune and Microsoft Defender.
• Understanding of Microsoft security and compliance technologies, including Defender, Purview, and Conditional Access.
• Experience using PowerShell for administration, troubleshooting, and automation tasks.
• Strong understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN technologies.
• Experience providing first- and second-line IT support in a professional environment.
• Strong troubleshooting, problem-solving, and customer service skills.

Desirable

• Experience working within secure or regulated environments.
• Exposure to ITIL-based service management practices.
• Knowledge of cloud security principles and best practices.
• Experience supporting hybrid on-premises and cloud environments. xwzovoh

Professional Development

Our client will also support candidates to work towards relevant Microsoft certifications, including:

• Microsoft Azure Fundamentals (AZ-900)
• Microsoft 365 Fundamentals (MS-900)
• Microsoft Security, Compliance, and Identity Fundamentals (SC-900)

This role is ideal for an ambitious IT professional looking to build expertise across Microsoft cloud platforms, endpoint management, infrastructure support, and cybersecurity while progressing their career within a technically diverse environment who is eligible for the correct clearance!