Technical Consultant - Scottish Widows Platform

Job Overview

End Date Thursday 09 July 2026. Salary £40,824 - £49,800 per annum plus benefits. Location: Edinburgh or Dundee. Hours: Full-time. Working pattern: Hybrid – at least two days per week (≈40%) in office.

Responsibilities

• Provide clear, accurate technical guidance to colleagues, business areas and advisers.
• Support complex queries, including complaints, to help teams reach the right outcomes.
• Identify opportunities to simplify processes and improve how we work.
• Build strong relationships across Operations to support delivery and problem‑solving.
• Represent Customer Services Operations in projects and incident activity.
• Deliver technical training to colleagues to build capability and confidence.

Qualifications

• Minimum 3 years’ experience in a financial services operations environment, specifically in pensions, ISA, Trusts and GIA.
• Strong analytical skills, with the ability to explain complex information clearly and simply.
• Track record of detailed calculations and identifying errors.
• Strong organisational skills and attention to detail; ability to manage multiple priorities.
• Experience with onshore and offshore bonds, supporting projects in a technical capacity, applying legislation to solve operational or customer issues, and supporting complaints or complex technical queries is highly useful.

Benefits and Working Conditions

• Generous pension contribution up to 15%.
• Annual performance‑related bonus.
• Share schemes including free shares.
• Discounted shopping and other flexible benefits suitable to individual lifestyles.
• 28 days holiday plus bank holidays.
• Well‑being initiatives and generous parental leave policies.
• Reasonable workplace adjustments for colleagues with disabilities; as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

If you’re excited by the opportunity to grow your technical expertise and make a real difference to customer outcomes, we’d love to hear from you.