Engineer

Tridum / KNX Engineer Join our service delivery team as a Specialist Senior Service Representative, where your technical expertise will directly impact customer success. This role blends hands-on problem-solving with strategic consulting—you'll lead complex maintenance projects, troubleshoot multi-component systems, and help customers achieve optimal performance. What will you do? * Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts * Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety * Deliver technical consulting to customers and internal teams to uncover needs and support business development * Guide field service engineers and coordinate across teams to provide seamless, high-quality service solutions What are the key skills we are looking for? * Active Listening — advanced level; understanding customer concerns and translating them into technical solutions * Customer Support — advanced level; delivering proactive service that builds trust and long-term relationships * Maintenance and Repair — advanced level; executing complex maintenance to maximize system reliability * Predictive Maintenance — advanced level; using data and diagnostics to prevent failures before they occur * Problem Solving — advanced level; diagnosing root causes in multi-component systems under pressure * Resilience — advanced level; maintaining focus and performance in high-stakes service environments * Safety Standards — advanced level; ensuring all work meets regulatory and safety compliance requirements * Technical Documentation — advanced level; creating clear records that support knowledge transfer and compliance What qualifications will make you successful? * Strong collaboration skills to work across functions and drive solutions in a technical ecosystem * Ability to explain complex technical information clearly to diverse audiences with confidence * Proactive approach that anticipates challenges and identifies opportunities before they're asked for * Comfort juggling multiple priorities while upholding quality, safety, and compliance standards What's in it for me? * Meaningful work where your technical skills directly enhance customer outcomes and drive growth * Opportunities to mentor team members and grow your leadership presence * Exposure to advanced systems and innovative technologies across varied industries * Collaborative culture that prioritizes safety, expertise, and professional development Bring your technical talent to a team that values what you do—apply today