Head of Building Operations

Job Role: Operations Manager Location: UK Wide Our client is a leading provider of innovative water and wastewater treatment solutions, supporting both municipal and industrial customers across the UK and internationally. Driven by a commitment to improving public health, protecting the environment, and supporting sustainable economic development, they deliver advanced technologies that help customers manage one of the world's most valuable resources – water. Their solutions focus on the treatment, recovery, and reuse of water and wastewater, helping organisations reduce energy consumption, minimise chemical usage, optimise land requirements, and improve operational efficiency. Through a combination of engineering expertise, innovation, and a strong commitment to quality, they continue to play a key role in advancing sustainable water management practices globally. Our client is seeking an experienced Operations Manager to lead the successful delivery of water and wastewater projects across their allocated regions. This is a senior leadership role responsible for client relationship management, operational performance, budget control, programme delivery, and team leadership. Reporting to the Operations Director, you will oversee a team of Project Managers and support staff, ensuring projects are delivered safely, efficiently, on budget, and in line with client expectations. You will champion a "Right First Time" culture across all aspects of project delivery, maintaining the highest standards of quality, compliance, and operational excellence. Act as the primary point of contact for clients within your allocated region, building and maintaining strong, long-term relationships. Develop a detailed understanding of client requirements and project objectives to ensure successful delivery of works. Lead, mentor, and support a team of Project Managers and associated delivery personnel. Support the Operations Director with recruitment, onboarding, performance management, and development of operational staff. Ensure projects are delivered in accordance with agreed scope, programme, budget, and quality requirements. Monitor project performance through regular reviews of programme, cost, risk, and resource allocation. Promote and ensure compliance with the company's Integrated Management System and operational procedures. Collaborate with fellow Operations Managers and the Operational Conformance Manager to optimise resource utilisation and operational performance. Manage supplier and subcontractor relationships, including performance evaluation and selection of new delivery partners. Provide regular progress updates and operational reports to the Operations Director, highlighting project status, risks, and opportunities. Drive a culture of continuous improvement, accountability, and operational excellence throughout the business. Ensure efficient management of personal and team workloads to achieve business objectives and delivery targets. Demonstrable experience delivering complex projects within the UK water and wastewater sector. Proven leadership experience managing multidisciplinary project delivery teams. Experience managing project budgets, commercial performance, and financial reporting. Strong planning, programming, and project controls experience. Highly motivated, proactive, and capable of driving high-performance teams.