IT Operations Engineer

Salary: £24,000 - 64,000 per year

Requirements

• Solid problem-solving skills with strong attention to detail
• Extensive experience supporting the Windows desktop environment and Microsoft 365 suite
• Confident fault diagnosis across technologies and platforms, with experience resolving issues within agreed SLAs
• Experience working in a change‑managed environment
• Ability to act as a technical escalation point for incidents
• Experience creating technical documentation
• Ability to translate business and operational requirements into effective solutions
• Experience with Windows Server 2016 through 2022
• Desirable experience with Intune, Active Directory, SQL, SharePoint, Power Platform, Entra ID, Azure Cloud Services, HubSpot, or MRI

Responsibilities

• Take technical leadership for at least one core business system and provide cover for other team members when required
• Plan and deliver project work, including design and service improvement activities
• Create and maintain accurate technical documentation
• Support infrastructure and systems operations across all sites
• Ensure patch management systems are robust and effective
• Administer Active Directory, Microsoft 365, Exchange, Intune, HubSpot, the MRI Suite, and Citrix
• Administer, renew, and upgrade systems in line with industry, security, and firm policy requirements
• Test and onboard new systems and infrastructure
• Identify risks, record them in the IT risk register, and create mitigation plans where appropriate
• Work with our MSP to keep the hosted estate, LAN, and WAN infrastructure current and performing correctly
• Provide technical support through incident, change, and problem management procedures
• Work with the Service Delivery Team and vendors to resolve escalated tickets
• Analyse and troubleshoot system and application issues to identify root cause and prevent recurrence
• Monitor and respond to security incidents using tools such as Microsoft Defender and SIEM
• Manage vulnerabilities within required timelines
• Contribute to the development of our security culture
• Act as a point of escalation for complex incidents and ensure timely resolution
• Deliver exceptional customer service with professionalism and clear communication
• Log, prioritise, and manage incidents and service requests through our ITSM platform
• Contribute to IT policies, procedures, and technical documentation

Technologies

• Active Directory
• Azure
• Citrix
• Cloud
• HubSpot
• Support
• ITSM
• LAN
• Microsoft 365
• SQL
• Security
• SharePoint
• Windows
• Office 365
• DevOps

About the company

We are Bidwells, a leading real estate adviser working across some of the UKs most innovative sectors, including science and technology, sustainability, and modern living. We manage over £5.2 billion in property assets and advise across more than 4 million acres of the UKs countryside and coastline. We are a privately owned, independent partnership with an inclusive, entrepreneurial culture, and as a certified B Corporation we are committed to using business as a force for good. We offer competitive pay, a generous bonus scheme, up to 8% matched pension, at least 28 days holiday plus bank holidays, your birthday off, a wellness day, private medical cover, sabbatical opportunities, study support, promotion opportunities, agile working, and enhanced family leave. We foster a truly inclusive culture where everyone can thrive, and we welcome flexible working requests from day one.