Debt Recovery Advisor

Debt Recovery Advisor

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Progress from collections into legal recoveries. Own cases. See outcomes.
Most collections roles are volume driven. Calls, targets, next case.
This isn't that.
You'll manage real recovery matters inside a regulated law firm, handling cases from first contact through to legal enforcement. Instead of passing files on, you'll progress them. Instead of scripts, you'll make decisions. And you'll learn how formal recovery and litigation actually works in practice.
The team is long-tenured, calm and professional. No dialler environment. No aggressive tactics. Conversations are considered, often commercial and mainly business to business.
It suits someone who enjoys collections but wants to develop judgement, written communication and legal understanding rather than just increase call volume.
What you'll be doing
You'll manage a caseload and work it through the full recovery journey.
That includes speaking with debtors, understanding circumstances, negotiating repayment solutions and deciding when matters should escalate into legal action. You'll prepare correspondence on legal letterhead and progress files into steps such as CCJs, attachment of earnings and enforcement.
Roughly half the role is phone based and half written or investigative work. Accuracy matters as much as persuasion.
The environment
Small, experienced team with very low turnover
Professional law firm setting, not a call centre
Mixed inbound and outbound conversations
B2B and professional debtor interaction
Supportive leadership and structured processes
Hybrid working after probation
What they're looking for
Collections experience in an FCA regulated environment
Comfortable speaking firmly but professionally
Good written English and attention to detail
Someone who wants responsibility rather than high-volume calling
Legal recovery experience helps but isn't essential. They will train the right person on the legal stages.
If you've done collections and feel like you're repeating the same conversations every day, this is the kind of role people move into to build a longer term career.
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