Business Support Administrator

Business Support / Helpdesk Administrator Location: North Glasgow Salary: Up to £32,000 DOE Job Type: Full-Time | Permanent | Office-Based The Opportunity We are currently recruiting for an experienced Business Support / Helpdesk Administrator to join a growing Facilities Management business based in North Glasgow. This is a fantastic opportunity to become part of a busy and supportive office team, providing essential administrative and operational support to engineers, subcontractors and customers across a range of Facilities Management contracts. If you thrive in a fast-paced environment, enjoy problem solving and pride yourself on delivering excellent customer service, we'd love to hear from you. The Role Working within the Business Support team, you will play a key role in ensuring the smooth day-to-day running of the service desk, coordinating engineers, responding to customer enquiries and supporting the wider operational team. Key Responsibilities * Respond to customer, engineer and subcontractor enquiries via telephone and email. * Schedule engineers and subcontractors for planned and reactive maintenance works. * Raise purchase orders for materials and subcontractor services. * Issue work orders to mobile engineers using the company's CAFM/job management system. * Assist with the planning of upcoming maintenance works. * Prepare quotations and maintenance agreements using company templates. * Collate and process engineer timesheets. * Maintain accurate records across internal business systems. * Order office supplies and PPE as required About You We're looking for someone who has: * Previous experience within a Helpdesk, Service Administrator or Business Support role. * Experience working within Facilities Management, Building Services or a similar engineering environment. * Excellent communication and customer service skills. * Strong organisational skills with the ability to prioritise a busy workload. * The ability to work well as part of a team. Desirable Experience * Experience using CAFM or job management systems. * Experience scheduling engineers. * Purchase order processing. * Timesheet administration. * Preparing quotations. * Experience liaising with subcontractors. * Knowledge of planned and reactive maintenance. What's on Offer? * Salary up to £32,000 depending on experience. * Full-time permanent position. * Office-based role. * Free on-site parking. * Company pension. * Ongoing training and development. If you're looking to join a well-established Facilities Management business where you'll play an integral part in the day-to-day operation of the company, we'd love to hear from you. Apply today or contact FM Search & Select Ltd for a confidential discussion