Housing Options Manager

Marks Consulting Partners are currently looking for a Housing Options Manager to work with one of our Local Authority clients. What the Job Will Be Doing * Managing and supporting a team of Housing Options and Homelessness Officers. * Overseeing homelessness assessments and statutory decisions under Part VII of the Housing Act 1996. * Ensuring compliance with the Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all relevant legislation. * Monitoring caseloads, KPIs, service standards and customer outcomes. * Providing technical guidance on complex homelessness cases, including eligibility, priority need, intentional homelessness and local connection. * Reviewing the quality and accuracy of Section 184 decision letters, Personalised Housing Plans and case records. * Managing escalated complaints, legal challenges and high-risk cases. * Developing and implementing effective homelessness prevention and relief strategies. * Working closely with internal departments, Registered Providers, support agencies and external partners. * Supporting the effective use and procurement of temporary accommodation and private rented sector options. * Producing performance reports and identifying opportunities for continuous service improvement. * Managing staff performance, supervision, training, development and absence management. * Ensuring safeguarding concerns are identified, recorded and escalated appropriately. What You Will Need * Previous management experience within a Housing Options or Homelessness service. * Strong knowledge of Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. * Experience managing complex homelessness assessments and statutory decision-making. * Excellent understanding of homelessness prevention, relief and temporary accommodation duties. * Experience managing performance, KPIs and operational service delivery. * Ability to lead, motivate and develop high-performing teams. * Strong communication, organisational and decision-making skills. * Experience managing complaints, legal challenges and complex casework. * Good understanding of safeguarding, equality legislation and data protection. * Previous experience working within a Local Authority Housing Service