Temp Customer Service Executive

Temporary Customer Service Executive Location: Poole Job Type: Temporary on-going Start Date: ASAP Pay: Hourly rate DOE Are you an experienced Customer Service professional looking for an immediate start opportunity? We are seeking a proactive and customer-focused Customer Service Executive to join a busy team in Poole on a temporary basis. This is a varied role where you'll be the first point of contact for customers, providing exceptional service across multiple channels while supporting the wider business with day-to-day customer enquiries. Key Responsibilities Answering incoming calls and responding to customer emails in a professional and timely manner Managing customer enquiries via live chat Processing customer returns and refunds Liaising with customers regarding product availability and order updates Handling customer complaints and product issues, providing positive and effective resolutions Supporting additional customer service functions as required Sharing customer feedback with the wider business Assisting with improvements to customer service processes and systems Maintaining accurate customer records and correspondence About You Previous experience in a customer service, customer support, or customer care role Excellent communication skills, both written and verbal Strong telephone manner and customer-facing skills Positive, proactive approach with excellent problem-solving abilities Able to work independently and manage workload effectively Confident using IT systems and databases Strong attention to detail and organisational skills This is a fantastic opportunity for someone who enjoys helping customers, solving problems, and working as part of a supportive team. Apply today! TJCOM