Major Incident Manager - Belfast - Multiple positions

A major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function.

These positions will work closely with the Head of Major Incident Management, taking ownership of high-profile incidents while helping to drive operational excellence, service improvement and best-practice adoption across the wider Major Incident Management team.

This is a leadership-focused role suited to professionals who have significant experience owning critical incident response processes, managing senior stakeholder communications, mentoring incident teams and influencing service delivery outcomes.

What's on Offer

• Salary up to £67,500 - D.O.E
• On-call allowance and additional payments
• 5% matched pension scheme
• Uncapped paid certifications and training
• Opportunity to help build and shape a new Belfast Command Hub
• High levels of ownership and influence within a growing operational function
• Monday to Friday shift pattern within a 07:0019:00 operating window (7.5 hour days)

What You Need

• Extensive hands-on Major Incident Management experience within complex enterprise environments
• Demonstrable experience owning and leading high-severity incidents from initiation through resolution
• Proven leadership experience managing, mentoring or developing Incident Managers and response teams
• Strong stakeholder management skills with the ability to communicate confidently at senior and executive levels
• Experience driving service improvement initiatives and operational best practices
• Strong understanding of ITIL-aligned Incident Management processes
• Eligible to obtain UK SC Security Clearance

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