Resident Liaison Officer

Resident Liaison Officer | Cardiff Area Our client is seeking a Resident Liaison Officer to join their team on a remidiaton project in the Cardiff area. They are seeking a candiate who is people-first oriented, as the role involves being a key point of contact between the residents, the client, and the site delivery team. The role is important in ensuring that the communication is clear with all channels, all concerns are addressed swiftly and every resident feels supported throughout the duration of the project. The Role: - Building and maintaining strong relationships with residents through the duration of the project. - Coordinating and attending resident meetings and open days - Issuing notices and any updates throughout the progject - Managing complaints professionally and proactively - Maintaining corect daily records in line with GDPR requirements - The right person will be a calm, empathetic communicator who's comfortable in a public-facing role - Strong written and verbal communication skills - Literate in all forms of IT, including but not exclusive to Microsoft Office and Excel - Customer service experience, 2 plus years is preffered due to the nature of the role. Additonal Details: - Competitive salary based on experience and location - Monday to Thursday, 8am–4:30pm and Friday, 8am–4pm - Project duration contract This job is advertised by an agency on behalf of the client