Credit Controller

Credit Controller - Temporary – 3 month contract (Fluent Dutch Speaker) We are looking for a proactive and customer-focused Credit Controller to join our clients Finance Department. This is an excellent opportunity for an experienced credit control professional who thrives in a fast-paced environment and enjoys building positive customer relationships while ensuring timely collection of outstanding payments. As a Credit Controller, you will play a key role in managing debtor accounts, maintaining accurate financial records, and supporting the business's cash flow objectives through effective credit control practices. Key Responsibilities * Collect outstanding payments in line with agreed payment terms through professional email and telephone communication. * Manage and monitor aged debt, using appropriate escalation processes where necessary. * Process payment allocations accurately and efficiently. * Maintain detailed debtor notes and account histories to support collection activities. * Set and manage reminders for pre-chasers, direct debit rejections, and late payment invoice raising. * Reconcile customer accounts to ensure accurate debt positions are maintained. * Respond promptly to client queries and liaise with relevant departments to achieve timely resolutions. * Acknowledge client emails within agreed service levels and work to exceed customer expectations. * Manage and action Service Desk tickets on a daily basis. * Escalate accounts to Supervisors when required. * Ensure all correspondence is accurately filed within relevant client records. * Attend weekly debtor review meetings and contribute to team objectives. * Provide support and cover for colleagues during periods of absence. About You You will be confident, organised, and motivated, with a strong customer service focus and the ability to manage multiple priorities effectively. Essential Experience and Skills * Previous experience in Credit Control. * Strong understanding of credit control procedures and debt collection processes. * Excellent customer service skills, both over the telephone and via email. * Experience working with cross-functional teams to resolve customer queries. * Proficiency in Microsoft Excel, Outlook, and Word. * Strong communication and negotiation skills. * High attention to detail and analytical ability. * Strong organisational and time-management skills. * Ability to meet strict deadlines and manage competing priorities. If you are an organised and driven Credit Controller looking to join a supportive team where your contribution makes a real impact, we would love to hear from you