Operations Team Leader

Operations Team Leader Employer: Your employer is Eydens Ltd. However, you may also be required to carry out duties and tasks for sister company Locksmiths & Locks Limited as required by the business. Reports to: Office Manager Direct Reports: Engineers Location: Office-based (Coventry - CV6) Working Hours: Monday to Friday, 8:00am – 5:30pm Salary: £29,000 to £33,000 Main Duties & Responsibilities: * Handling incoming and outgoing calls and booking jobs into engineers’ diaries * Double-checking and ordering parts when required * Managing queries and acting as a point of escalation for the team * Handling customer complaints and ensuring prompt resolution * Following up quotations and customer enquiries * Identifying and pursuing additional sales opportunities * Leading the engineering team and ensuring customer satisfaction is maintained at all times * Liaising with customers professionally and representing the company positively at all times * Ensuring all invoicing is completed promptly and accurately * Ensuring the planning and management tool (Tryoup) is used effectively * Managing emails, WhatsApp communications, and other CRM systems * Supporting the company’s network business within the Philippines by providing advice and assisting with parts checking * Participating in the on-call rota Qualifications & Experience Required: * Good basic education * Proven experience supervising or leading a team * Ability to prioritise workload and balance the differing requirements of multiple parties * Strong written and verbal communication skills * Good keyboard skills and working knowledge of Microsoft Excel and Word * Basic HR knowledge * Flexible approach to working arrangements and business needs Additional Information: This role profile is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and every effort will be made to reach agreement on any changes