Remote Travel Support Specialist

Platinum Travel Recruitment are collaborating with a forward thinking travel company who are now seeking an experienced Travel Support Specialist who will be dedicated to providing proactive operational support to Travel Advisors, managing day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests outside of standard working hours. This travel company have a great reputation in the travel industry offering career growth within a supportive team Travel Support Specialist Duties: * Manage requests submitted to all Operations desks via Salesforce within SLA * Provide support with requests related to issuing, reissuing and refunding complex tickets * Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx. * Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency * Assist with the processing and coordination of group bookings * Create credentials for aggregators * Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus * Participate in monthly team meetings to review performance and updates. * Provide feedback to the Line Manager to support team development and improvement. Travel Support Specialist – Essential Requirements: * Experience in business and/or leisure travel is imperative. * Able to work Friday – Tuesday – working 12-8.30 in the weekdays and some weekends 9-5:30pm. * Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC). * Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline. * Solid understanding of group booking processes. * Experience of using Atriis and Concur. * Strong overall knowledge of travel products and services. * Ability to perform effectively in a fast-paced, high-pressure environment while meeting company SLA. * Exceptional communication & customer service skills. * Strong command of the English language, both written and verbal. * Good understanding of the leisure Tour Operator fares. * Familiarity with Microsoft Teams, Salesforce and Excel is desirable but not essential. Travel Support Specialist – Benefits: * Supportive team * Lucrative bonus * Pension Scheme * Remote working (UK only) * Generous holiday leave entitlement * Dental * Life & health insurance * Health insurance * Plus many more benefits