HR Specialist (Contact Centre)

Position Title: HR Consultant – Contact Centre Duration: Contract - 12 Months Location: Whitley - Coventry £28.43 per hour - Inside IR35 (Umbrella Rate) The Opportunity: * This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week. * The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all the Company’s colleagues and managers. * The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. * The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees. Knowledge, Skills and Experience: * Previous experience of working in an HR employee advisory role * Excellent communication skills – both spoken and written * Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance * Good understanding of UK employment law * IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel Excellent Opportunity with immediate starts available