Program Manager – Microsoft Dynamics 365

Our client seeking an experienced Program Manager with a strong Microsoft Dynamics 365 background to lead and govern the full portfolio of Dynamics projects across the UK & Ireland (UK&I) region. This is a senior client-facing role responsible for driving program-level delivery, managing multiple concurrent D365 engagements, and acting as the primary point of escalation and trust between the delivery organisation and client stakeholders. The ideal candidate combines deep functional/technical grounding in Dynamics 365 with mature program management skills — governance, risk management, commercial awareness, and stakeholder leadership. Required Skills & Experience * 10+ years in IT program/project management, with a minimum of 5+ years specifically managing Microsoft Dynamics 365 implementations (CE, F&O, or Business Central). * Proven track record delivering multiple concurrent D365 programs in a client-facing, consulting/SI environment. * Strong understanding of the D365 implementation lifecycle — requirements, design, configuration, data migration, integration, UAT, cutover, hyper care. * Demonstrated experience managing senior client stakeholders through to program closure and sign-off. * Solid grounding in program governance frameworks, RAID management, and delivery methodologies (Agile, PRINCE2, PMP, or equivalent). * Commercial acumen — budget ownership, forecasting, and margin management. * Excellent communication, negotiation, and executive presentation skills. * Based in the UK, with willingness to travel to client sites across UK & Ireland. Desirable * Microsoft certifications (e.g., MB-700 Dynamics 365: Solution Architect, PL-600 Power Platform Solution Architect). * PMP, PRINCE2, or MSP certification. * Experience working within a Microsoft Partner or System Integrator environment. * Exposure to Power Platform (Power Apps, Power Automate, Power BI) alongside core Dynamics modules. * Experience across multiple industry verticals (manufacturing, public sector, financial services, retail)