UK Team Leader (Chain 1 & 5)

Apply for the UK Team Leader (Chain 1 & 5) role at Mountain Warehouse.

Application Deadline: 4 November 2025

Department: UK Retail

Location: Edinburgh – Royal Mile (RME)

Compensation: £12.82 / hour

Overview

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast‑paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, we have the perfect opportunity for you!

Key Responsibilities

Leadership & Team Development

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up‑to‑date product knowledge to meet customer needs confidently.

Operational Excellence

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results‑driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem‑solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
• Generous Colleague Referral Incentive.
• Auto‑enrolment Pension scheme.
• A stable, successful and supported environment.
• Length of service awards.

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!