Technical Services Manager

Technical Services Manager (M&E) Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight) The role Are you an experienced Engineering Manager with a strong background in mechanical and electrical services within residential properties? We are currently looking for a technically driven professional to support the delivery of safe, compliant and efficient heating, hot water, mechanical and electrical systems across our housing portfolio. Working closely with the Head of Technical Services, you will lead on service delivery, contract management, compliance and technical problem-solving, while driving improvements in asset performance and resident satisfaction. This is an exciting opportunity to play a key role in shaping asset management and building safety strategies, managing complex technical challenges and ensuring our residents receive a high-quality, reliable service. If you have strong technical expertise, commercial awareness and a passion for delivering excellent outcomes for customers, we'd love to hear from you. Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached. We’d love to meet you! What we’re looking for The essential requirements for the role include: * Strong experience in compliance and service contract delivery programmes, strategies, and challenges * Significant demonstrable experience in the maintenance and repair of heating, hot water, mechanical and electrical systems, with proven understanding of system principles, operation, troubleshooting, and repair * Experience working in a customer service environment with a focus on resident satisfaction * A strong history of prioritising and resolving breakdowns efficiently * Solid knowledge of water hygiene and electrical safety regulations and best practices * Evidence of achieving excellence in delivery of services and a commitment to continuous improvement * Knowledge of key technical and policy changes affecting the social housing sector to implement directional changes * Bachelor's degree in a relevant Engineering/Building Surveying/Building Services (Mechanical/Electrical) discipline Why us? We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made. An offer of employment will be subject to the satisfactory completion of a basic disclosure check, satisfactory references, and induction training. Closing date for applications: 22 June 2026 Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us