General Manager

BAO Shoreditch is looking for a General Manager to lead the team with kindness, consistency, and a passion for creating joyful guest experiences.

All potential candidates should read through the following details of this job with care before making an application.
At BAO, we care about doing things properly - from the service we give to the way we support our teams. As General Manager, you'll be the driving force behind one of our restaurants, leading the team day-to-day and creating an environment where people feel inspired to do their best work.
You'll take ownership of the restaurant's performance, balancing the guest experience with team culture and business results. You'll coach, guide, and motivate your managers and front-line teams, ensuring that service runs smoothly and with warmth - all while keeping an eye on the bigger picture.
This is a leadership role for someone who thrives in hospitality, brings consistency and kindness to their management style, and is motivated by seeing both people and businesses grow.
The Restaurant
Tucked into East London's creative hub, BAO Shoreditch takes its cue from the bustling beef noodle shops of Taiwan - reimagined with a playful, London twist. Upstairs, guests enjoy rich bowls of beef noodle soup, signature BAOs, and a menu full of bold Taiwanese flavours.
Downstairs, there's a bar and private KTV room, a unique space for late-night drinks, group dining, and the occasional singalong. It brings a fun, unexpected layer to the Shoreditch experience.
Like every BAO restaurant, Shoreditch has its own identity - energetic, characterful, and rooted in great food and service.
The Position What you'll be doing:
Leading the restaurant team - setting the tone, energy, and pace across both service and operations
Building and developing a culture where the team feels supported, proud, and motivated
Driving performance by balancing guest experience, people development, and financial results
Supporting and coaching your management team (Assistant GMs, Supervisors, and beyond)
Working closely with Operations and the wider BAO team to deliver projects and initiatives
Upholding high standards across hospitality, food quality, and compliance
What we're looking for:
Experience leading a busy, high-quality hospitality business
A natural leader who coaches with kindness and consistency
Strong organisational and financial management skills
Someone who thrives on creating joyful guest experiences and strong team cultures
A love of food, drink, and hospitality - and a desire to keep learning and improving
The Benefits
We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here's what you can xwzovoh look forward to:
Growth & Development
- A supportive, people-first culture
- Access to the School of BAO, a series of talks, workshops and fieldtrips
- Personalised development plans to help you shape your future
Work-Life Balance
- 6 shifts across 5 days, with a maximum of one double shift
- Paid overtime
Lifestyle Perks
- Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
- Access to curated wine and meat suppliers at trade prices
Taiwan Travel Club
- A chance to visit Taiwan and immerse yourself in the food and culture that inspires everything we do
Milestone Perks
- Extra holiday and perks to celebrate work anniversaries and milestones
Celebrations & Culture
- Annual Wei Ya & BAO Awards Party
- BAO Social Clubs: Grandma's Home Cooking Club, Hot Pot Supperclub