Scheduling Team Lead

Job Title: Scheduling Team Leader Salary: Up to £38,000 Location: Huddersfield Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs. Duties: Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’s Carry out daily meetings with the team to discuss stats and workload Provide daily statistical updates to the business including productivity and backlog Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues Prep for and attend monthly planning meetings with ROMs and Operations Manager Monitor and manage team telephone stats Critique and coach team on call quality Monitor, manage and critique scheduling planning to ensure maximum productivity Monitor and manage the team HELD jobs Effectively control team overtime budget Carry out monthly one to ones Recruitment and training of new staff Disciplinary, performance & absence management of S&R Schedulers Point of escalation for complaints One on One coaching of the team Ongoing team development Skills / Ability: Ability to multi-task and remain calm under pressure Ability to identify areas of improvement and implement Ability to use own initiative and make considered decisions Ability to communicate at all levels Ability to flex own management style to support all team members INDAB