Contract Manager (Engineering)

Contracts Manager - London Job Purpose: A Contract Manager with Technical knowledge to look after a commercial buildings portfolio within the south east. To coordinate all resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner. Key Accountabilities: * To manage the client service delivery over a number of locations, ensuring all available resources work in a collaborative manner * To be accountable for the financial performance of the contract * To develop meaningful and sustainable relationships with the Client and related Client organisation * To ensure mobile & site-based personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services * To monitor and develop direct reports through training and regular reviews * To deliver training and corporate briefings * To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients * To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the portfolio director as necessary * To work with the mobile & on-site teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works * To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company’s asset management system * To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services * To review the interface with third party suppliers and sub-contractors * To drive successful contract negotiations and business improvement initiatives * To manage any support functions as required to deliver a coherent service * To maintain commercial understanding of the client contractual deliverables across all services * To maintain and agree a clear business plan for the appointed contract * To work with operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration * To review contract performance monthly with the account director and agree future plans * To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams * To ensure compliance with all statutory and company procedures across the stakeholder groups * To set, monitor and control SLAs seeking opportunities to provide added value across the delivery stakeholders * To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery * To regularly meet with the client to further understand their organisation and requirements * To develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve operational performance