General Manager

We are currently supporting the search for an experienced and dynamic General Manager to lead a high-end residential care service in London. This is a fantastic opportunity for a commercially aware and values-driven leader to oversee a luxury care environment, combining exceptional hospitality with outstanding clinical care. Job Ref: General Manager Location: London Type: Permanent Salary: £100,000 The Opportunity This is a senior leadership role responsible for the overall performance of a premium care residence. You will lead multidisciplinary teams to deliver exceptional, person-centred care while driving operational performance, occupancy, and financial success. Key Responsibilities * Hold CQC registration and ensure full regulatory compliance * Provide inspirational leadership to multidisciplinary teams * Lead, develop, and support Heads of Department to achieve high performance * Drive quality across all services, aiming for ‘Outstanding’ outcomes * Oversee staffing, rotas, and workforce planning to maintain effective skill mix * Manage recruitment, training, and ongoing professional development * Ensure delivery of high-quality, person-centred care and service * Maintain strong governance, auditing, and compliance processes * Develop and manage budgets, ensuring financial targets are met * Create and deliver a robust annual business plan * Drive occupancy, revenue growth, and commercial performance * Promote the service and build strong relationships with stakeholders and referrers * Work collaboratively with sales and marketing teams * Ensure health & safety, food safety, and legislative standards are upheld * Maintain accurate care records and operational documentation * Foster a positive, engaging, and high-performance culture * Act as a visible and approachable leader within the service Required Skills & Experience * Proven experience as a General Manager or Registered Manager within a care or healthcare setting * Strong leadership skills with the ability to inspire and develop teams * Experience managing budgets, KPIs, and financial performance * Excellent knowledge of CQC regulations and compliance frameworks * Track record of improving quality, occupancy, and service standards * Strong commercial awareness and business acumen * Ability to build meaningful relationships with residents, families, and stakeholders * Excellent communication and organisational skills * Confident using Microsoft Office and care systems Qualifications * Level 5 Diploma in Leadership for Health and Social Care (or equivalent) * Registered Manager qualification * Nursing qualification (desirable) * Dementia care qualification (desirable)