Events Assistant & Customer Service

Job Specification - Events Assistant & Customer Service Job Title: Events Assistant & Customer Service Reporting to: Head of Conferences & Events Contract dates: Temporary role between 24 June - 24 September 2026 Pay: £15-£16 per hour Hours: 2-3 days per week (09:30 - 17:30) Location: Hybrid - remote working plus visits to London HQ in Victoria Overview We are seeking a highly organised and proactive Events Assistant to support a busy Conferences & Events team in the delivery of a large-scale autumn conference. This is a varied role offering exposure across event operations, customer service, and administration. Key Responsibilities Customer Service Act as a key point of contact for event attendees Handle enquiries via email, phone, and video calls Registration Management Support registration process using systems such as EventsAir and CRM platforms Assist attendees requiring one-to-one support Administration Manage inbox queries and follow-ups Chase missing attendee information Support badge checks, data validation, and general admin Mailings Assist with distribution of event passes and materials from HQ Commercial Support Provide administrative support to the Commercial Manager General Support Assist the wider events team with ad-hoc duties as required Person Specification We are looking for a motivated and reliable individual who thrives in a fast-paced environment and is willing to take ownership. Highly organised with strong attention to detail Proactive, self motivated attitude Excellent communication and interpersonal skills Calm under pressure and able to multitask Strong team player with a "can-do" mindset Strong administrative experience (events experience beneficial but not essential) Excellent customer service skills, including a professional phone manner and strong written customer service Experience using databases (e.g. Salesforce or similar CRM systems) Tech-savvy and confident picking up new systems Experience managing inboxes and high volumes of communication is vital Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website