INBOUND SALES MANAGER

INBOUND SALES MANAGER Salary: £Negotiable + Monthly Bonus Location: Skelmersdale Hours: Monday to Friday, 9:00am – 5:00pm Office Based – No Remote Working This is NOT a retail management role. We are looking for an experienced Inbound Sales Manager who is currently working within a telephone-based sales or contact centre environment. If your experience is primarily in retail management, field sales, business development or face-to-face sales, this role is unlikely to be suitable. This is a hands-on management position where you'll lead by example, coach your team and continue to handle inbound enquiries yourself. The Role Working alongside the Operations Director, you'll be responsible for leading a small inbound sales team, improving conversion rates and ensuring every customer receives an exceptional experience. Your responsibilities will include: * Managing and motivating a small inbound sales team. * Coaching advisers to improve sales performance. * Monitoring KPIs and conversion rates. * Handling inbound sales enquiries. * Converting warm enquiries into successful sales. * Leading by example through your own sales performance. * Identifying training and development opportunities. * Creating a positive, high-performing team culture. * Maintaining outstanding customer service standards. Essential Requirements To be considered you must have: * Current experience working within a telephone-based inbound sales or contact centre environment. * Experience managing, supervising or coaching a sales team. * A proven track record of converting inbound enquiries into sales. * Experience working to KPIs and conversion targets. * Excellent communication and leadership skills. * Full right to work in the UK. Desirable * Legal services. * Claims. * Financial services. * Regulated sales environment. What We Offer * Negotiable basic salary. * Monthly performance bonus. * Monday to Friday working hours. * Genuine career progression. * Supportive management team. * Growing business where your ideas will make a real difference