Patient Experience & Complaints Leader | Hybrid

HCA Healthcare UK is seeking a Head of Patient Relations and Complaints. This role involves leading the management of patient complaints and improving patient experience across services. The ideal candidate will have experience in healthcare settings and strong customer service skills.

As part of the Corporate Quality and Governance team, you will work on developing high-quality complaint management systems while fostering relationships with clinical teams. If you’re prepared to enhance care through leadership and empathy, we want to hear from you.