Second Line Support

Southern Communications Ltd

Screened

Basingstoke, Hampshire

Posted 3 days ago

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About the role

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk.?

Diagnosing and resolving more complex technical issues that cannot be resolved at first line.?

Escalating issues to Infrastructure, S...

About this listing

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