IT Manager

IT Service Delivery Manager Location: London Salary: £50,000 - £57,000 + Benefits An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing Managed Service Provider (MSP) in London. We're looking for a Service Delivery Manager with a strong background in Managed Print Services (MPS) and IT Managed Services. You'll lead an established service team, ensure outstanding customer service, and drive operational performance across a portfolio of commercial clients. This is an excellent opportunity to join a successful MSP where you'll have the autonomy to improve service delivery, develop your team, and build long-term customer relationships. Key Responsibilities * Lead, mentor and develop the Service Delivery team. * Manage the delivery of Managed Print and IT Managed Services. * Ensure SLA and KPI performance targets are achieved. * Act as the senior escalation point for customers and internal teams. * Conduct customer service reviews and strengthen client relationships. * Drive continual service improvement and operational efficiency. * Produce service reports and performance metrics. * Work closely with Technical, Operations and Account Management teams. Skills & Experience * Previous experience as an IT Service Delivery Manager, Service Delivery Manager, or Technical Service Manager. * Managed Service Provider (MSP) experience is essential. * Strong Managed Print Services (MPS) background. * Proven experience leading Service Delivery or Technical Support teams. * Strong knowledge of IT Service Delivery, IT Support, SLAs, KPIs, and customer service. * Experience supporting commercial/private sector clients. * Excellent leadership, communication and stakeholder management skills. * Commercially minded with a focus on customer satisfaction and service excellence. **Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location