Front of House Receptionist

Front of House Receptionist - Ross-shire (near Inverness)

We are seeking a friendly, professional and customer focused Front of House Receptionist to join our client's boutique hospitality team. As the first point of contact for guests, you will provide a warm welcome, manage reservations and enquiries, co-ordinate check-ins and check-outs, and ensure an exceptional guest experience at all times.

Job Responsibilities

• Greet visitors and clients in a friendly and professional manner, ensuring a positive first impression.
• Manage incoming calls, direct enquiries appropriately, and handle general correspondence efficiently.
• Maintain the reception area, ensuring it remains tidy, welcoming, and well-organised.
• Assist with administrative duties such as data entry, filing, and scheduling appointments.
• Coordinate with other departments to facilitate smooth daily operations.
• Handle incoming and outgoing mail and deliveries accurately.
• Support event organisation and logistical arrangements as required.
• Ensure compliance with health and safety policies within the reception area.

Required Skills & Qualifications

• Previous experience in a reception or front-of-house role is preferred.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional and approachable demeanour with a customer-focused attitude.
• Ability to remain calm and efficient under pressure.
• Good attention to detail and accuracy in administrative tasks.
• Relevant certifications such as First Aid or Customer Service qualifications are advantageous.
• Strong interpersonal skills and the ability to work well within a team.
• Be flexible in work patterns, weekend work will be required as will early and late shifts. This is not Monday to Friday working.
• Due to the location of the role, a car driver is required.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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