Operations Manager

Operations Manager Bury St Edmunds Full-time, Permanent £45,000 per annum   We are recruiting for an experienced Operations Manager on behalf of our client. This role is responsible for overseeing the day-to-day operational management of a busy, customer-focused environment, ensuring efficient performance across all departments. This is a full-time, permanent onsite position. Weekend and Bank Holiday working is required.   Key Responsibilities Take full responsibility for the day-to-day running of the operation Lead, manage, and support all staff, including supervisory and management team members Work closely with senior leadership to drive overall business performance and profitability Implement business strategies, ensuring compliance with all internal policies and procedures Deliver against financial and operational targets set by senior management Provide operational cover where required, including hands-on leadership support Support incident management and ensure appropriate response procedures are followed Oversee recruitment, onboarding, training, performance management, and disciplinary processes in partnership with HR Ensure compliance with all health and safety regulations and operational standards Identify and implement cost control measures and efficiencies Coordinate with external contractors and suppliers to support operational needs Oversee daily financial processes, including monitoring and control procedures Manage customer feedback and complaints, implementing improvements where needed   Requirements Proven experience in an operational management or senior leadership role Strong experience managing teams within a fast-paced, customer-facing environment Ability to lead, motivate, and develop teams effectively Strong IT skills, including Microsoft Office Good understanding of health and safety legislation and compliance Excellent communication and interpersonal skills Strong organisational skills with the ability to multitask and prioritise workload     If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett