Lift Services Manager

Lift Services Manager Location: Medway Salary: £65,000 Benefits: Company Car/ Car Allowance, 25 days annual leave Birthday off Due to growth, my client are looking for a Lift Services Manager to join their team based in Medway.

If you think you are the right match for the following opportunity, apply after reading the complete description.

This is an exciting opportunity for someone with a solid history in Lift Engineering and Management to join a growing organisation.

The Role Operational Leadership · Lead the Service Department and ensure effective day-to-day operation and resourcing.

· Manage all service contracts and repair activities (planning, allocation, close-out).

· Own the out-of-hours/night-call rota; publish monthly and whenever changes occur.

· Maintain the Lift Shutdown/Out-of-Service board and ensure statuses are current.

Customer & Stakeholder Communication · Primary point of contact for clients; provide timely updates on out-of-service lifts and progress.

· Escalate technical, safety, or commercial risks to the appropriate managers.

· Handle and resolve service/repair complaints; ensure root cause and corrective actions are communicated.

Financial & Commercial Control · Liaise with and oversee agreed interfaces with the Finance Department and finance procedures.

· Prepare and process small-works/service quotations; raise POs; control materials and stock purchases.

· Track job costings and margins; review quote conversion and approve invoices within delegated authority.

People, Safety & Assets · Deliver toolbox talks; carry out site audits and van inspections with engineers.

· Ensure company stores are organised, labelled and stock-checked; verify that safety-critical parts are recorded in the repairs safety log and are serviceable.

· Ensure compliance with applicable regulations and standards (LOLER, PUWER, EAWR, BS/EN 81, company H&S procedures).

Quality & ISO Management · Review engineers' service and repair reports for accuracy, quality and close-out evidence.

· Inspect service and repair works for quality control; raise NCR/CAPA where needed.

· Maintain controlled documents, forms and logs; support internal audits and management reviews.

· Maintain training/competence records and the qualifications matrix.

Reporting & KPIs · Issue weekly and monthly KPI updates and client-specific KPI packs · Monthly: reconcile and issue spreadsheets for services, callouts and KPIs for LSEC, Alliance, WeWork and other bulk contracts. xwzovoh

· Monitor at minimum: PPM completion %, first-time-fix %, MTTR/restore time, callback rate, contract profitability, stock accuracy, near-misses/accidents, LOLER TE schedule adherence, night-call performance.