Assistant Aftersales Manager

Assistant Aftersales Manager Franchised Motor Dealership - Birmingham area Salary: From £35,600 (depending on experience) + Excellent Benefits Hours: 42.5 hours per week An exciting opportunity has arisen for an experienced Assistant Aftersales Manager to join a successful main dealership representing one of the automotive industry's most recognised brands. Working closely with the Aftersales Manager, you will support the day-to-day running of the Service Department, helping to drive performance, maximise efficiency, and deliver an outstanding customer experience. This is a fantastic opportunity for someone with strong aftersales experience who is ready to take the next step in their career. Key Responsibilities Support the effective management of the dealership's Aftersales operation. Lead, motivate and develop the service team to achieve departmental targets. Ensure the highest levels of customer satisfaction are maintained. Maximise departmental efficiency, productivity and profitability. Resolve customer concerns professionally and effectively. Support the achievement of key performance indicators and business objectives. Identify opportunities to improve processes and enhance performance. About You Previous experience within a main franchised dealership is essential. Strong knowledge of aftersales operations. Full working knowledge of Keyloop/Kerridge. Proven track record of delivering excellent customer service. Strong leadership, organisational and communication skills. Ability to lead by example and inspire a team. What's on Offer? Salary from £35,600, depending on experience 42.5-hour working week 33 days annual leave including bank holidays Annual leave buy and sell scheme Pension scheme and life assurance Vehicle purchase scheme Discounts on servicing, parts and repairs Cycle to Work scheme Paid volunteering day each year Access to a wide range of employee discounts Ongoing training, development and career progression If you have the experience, leadership skills and customer-focused approach we're looking for, we'd love to hear from you. Interested? Apply now or get in touch to find out more. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission